Buying from Eos solar Solutions

Important Information

Our products require installation by a qualified person skilled in DC battery electric systems and familiar with our product range. If you attempt a self-install without proper knowledge, you assume full responsibility for your actions and outcomes.

We recommend that self-installers primarily seek advice from others with similar installation experience. While our technical support is dedicated to assisting professional installers, we may provide limited guidance to self-installers at our discretion

All items are sent out the same day if we have the order by 10am
After 10am they go out the next working day
On large items, Big Solar Panels, Big Batteries we will contact to to agree a delivery date as they require a special truck.

Warranty on Products

We assist with warranty issues occurring within one year of your purchase where supported by the manufacturer or importer

to ensure a smooth resolution process. Manufacturer approval is required for any warranty replacement, with return procedures varying by item and manufacturer. In some cases, you may need to return the item to us or directly to the manufacturer.

Be aware that some manufacturers charge for return shipping costs. Warranty replacements typically take 5 to 30 working days, depending on the manufacturer’s processing time.

For warranty claims beyond one year, you must contact the manufacturer directly for assistance. However, for our main stocked items, we will try to provide additional support when possible

Returns and Refunds

If you change your mind within 7 days of you receiving the item, you can return it for a full refund.
To make a return just email us at contact@eossolarsolutions.co.uk and we will give you a retrun number and an address.
Then upon reciept we will inspect it and refund you as applicable within 5 working days

The item must be unused, in its original condition, Do not open the box and returned to us for the refund to apply.

To initiate a return, notify us via email within 7 days of receipt to get the return address or authorization.
We will refund you as applicable within 5 Working Days

Once approved, you must send the item back within 10 days, covering the return shipping cost. Please ensure the item arrives in brand-new, unused condition, as items not meeting these criteria may not be accepted.

Errors and Missing Items

Whilst we make every effort to ensure all information is accurate, there may be errors, omissions or old information displayed on our website and we cannot be held liable for any errors or omissions on our website, listings or communications.

If the product isn’t suitable due to an error or omission then our Returns policy would allow it to be returned.

All advice given on installation from us is purely guidance and should always be checked with both a qualified installer and the relevant product documentation, we cannot be held liable for any adverse events from our communications.